General Questions
You’ll find in this section all the frequently asked question.
If you need further information, feel free to Contact us
Are the vehicles insured?
Yes, all vehicles rented through Tsimba Cars come with full comprehensive insurance provided by the respective Rental Partners. This insurance covers damages to the vehicle, third-party liability, and theft protection. Customers are encouraged to review the specific terms of the comprehensive insurance during the booking process or at vehicle collection for complete peace of mind.
What are the methods of payment for the car rental services?
With Tsimba Cars, you can conveniently pay for your booking online using PayPal or Stripe. Vehicle refundable deposits are paid in cash directly to the Rental Partner on the day of collection. The deposit is fully refundable upon the safe return of the vehicle, provided there are no damages or outstanding charges.
How do I rent a car?
You can rent a car by simply clicking on the home button in the menu or by calling +1 450 610 0990. If you choose to reserve a car online, we will contact you to confirm your reservation.
Can I change the car after the reservation?
Yes. If you would like to change or cancel your reservation of a car after approving it, please send us a whatsapp message on +263786447708 or email us on support@tsimbacars.com. Please include your booking reference in the query.
Where can I take the car from and where should I return it?
Pick up and drip off location have been confirmed via email. Changes to pick up and drop off location are subject to availability please send us a whatsapp message on +263786447708 or email us on support@tsimbacars.com. Please include your booking reference in the query.
What should I do, if the car breaks down?
The procedure for handling vehicle breakdowns varies by Rental Partner. Detailed instructions have been shared with you via email and WhatsApp at the time of booking. Please refer to that documentation for the specific steps to follow, including the contact details for roadside assistance provided by the Rental Partner.